Shipping FAQ - Policies
What is the standard turnaround time for shipping?
On average, orders ship 3-5 business days after an order is placed. However, orders placed during new releases and sales at times can take 1-3 weeks for shipment. Please note, during high volume periods, the shipping labels are printed in advance and movement on the packages can be seen 1-3 business days after tracking is emailed. Subscription boxes will ship throughout the last week of the month - any delays will be communicated by email, posted on the updates on the main page, and on the @simplygildedbox account.
Where is my order?
Please refer to your tracking number for up to date information on shipping status. I currently use the USPS as my main shipping carrier - if there are further issues with your tracking, please contact USPS for assistance. Please note there are occasionally unforeseen delays and interruptions with service that may affect expected arrival time.
If a package has not been marked delivered, my policy is to wait at least 4 weeks domestic and 8 weeks international from the date the package was shipped until the package is declared lost. After this point, you may contact support at firstname.lastname@example.org.
I placed my order and need to change my address.
Address changes after order placement are not guaranteed as orders start processing as soon as they are received. However, you may still email us at email@example.com to see if the address can be updated. Please make sure to update all addresses on Apple Pay as the shipping will default to the address on file with this payment system. Simply gilded is not liable for packages shipped to addresses that were not updated prior to checkout. Please note that the subscription box addresses are managed on a different dashboard (still accessible through Shopify) If you have questinos about updating your SUBSCRIPTION box address, please email firstname.lastname@example.org
For all packages marked 'delivered' but not received: Occasionally the USPS will mark a package delivered 1-2 days before the package arrives. I kindly ask that you be patient in these instances and wait 1-2 days before reaching out to me. If the package has still not appeared, please check with the office (if you live in an apartment complex) or check with neighbors to see if the package can be delivered. If not, check with your local post office or the USPS can be reached at https://www.usps.com/help/missing-mail.htm. They can also be contacted at 1-877-275-8777 to see if the package can be recovered and delivered correctly.
Waiting period for orders marked delivered but not received is now 4 weeks domestic and 8 weeks international. If the package does not reappear after this time frame, you may receive a refund on a case-by-case basis. Please contact email@example.com for assistance.
Where is my subscription box order?
Subscription boxes are mailed on the last week of each month. There are occasionally delays, but subscribers will be given notice in case of delay. Please refer to the tracking number that is sent when the package ships.
Where is my tracking?
Tracking is emailed to your on file email address once your order has shipped. Please refer to this tracking number before reaching out. However, if your tracking is not available as it sometimes does not update international tracking numbers, please contact us at firstname.lastname@example.org for regular orders and email@example.com for subscription box orders.
General Shipping policy
♥ I ship within the US via USPS and also offer international shipping. If you choose international shipping, it will be via USPS
♥ International buyers - there are occasionally long delays and hold ups at customs - simply gilded is not responsible for any packages that are held up or returned due to customs clearance. If buyer does not pick up your package in the allotted time for customs, buyer is responsible for any reshipment costs pending return of package.
♥ International buyers - I kindly ask for all shipping issues to be given a period of 30 days from expected ship date to resolve. There are times when the tracking is not accurate or packages have been temporarily misrouted.
♥ Please double check your address on file before placing your order, as all orders will be shipped to the address on file. It is your responsibility to make sure that your address is correct before purchasing. Any changes made AFTER the order has been placed cannot be guaranteed.
♥ Please make sure you have provided the correct address before placing an order. It is the responsibility of the buyer to provide an accurate address for shipment. Any updates to addresses after order is placed is NOT guaranteed. Orders will be reshipped pending the receipt of returned items after failed delivery with reshipment cost at the buyer's expense.
♥ Current turnaround time is 1-3 weeks for shipping label creation - usual turnaround time is 3-5 business days. This may vary depending on high volume periods such as Black Friday, Cyber Monday, and all other sales periods and new releases.
♥ If you would like a shipping upgrade, please contact customer care at firstname.lastname@example.org so we can make sure your package is sent properly
♥ Combined shipping is not available. Please make sure your order is correct before checkout.
♥ Buyer is responsible for any customs, fees, or tariffs associated with international shipping. I will not change the value declared on international orders, so please make note when checking out.
♥ If an order is needed within a certain time frame, buyer is responsible for contacting shop BEFORE placing order as different shipping methods (priority, express etc) will be discussed to fit the necessary schedule. Shop is not responsible for packages that do not arrive by a certain date due to unforeseen delays. Shipping upgrades are available upon request.